From Boxes to Brand Love – How to Turn New Movers into New Customers

April 16, 2024by Larisa Bedgood0

Moving to a new neighborhood or city is an exciting yet overwhelming experience. From unpacking boxes to figuring out where to find the nearest grocery store, new movers have a lot on their plates.

Amidst the chaos of settling in, businesses have a unique opportunity to connect with these newcomers through strategic new mover marketing efforts.

Why is Marketing to New Movers Important?

  1. Capturing Untapped Market Potential

New movers represent a lucrative yet often overlooked market segment. These individuals and families are in the midst of establishing new routines and forming new habits.

By reaching out to them early in their relocation process, businesses can position themselves as go-to resources for their needs, whether it’s finding a local restaurant, a trusted healthcare provider, or a reliable home services provider.

  1. Building Brand Awareness and Loyalty

Introducing your business to new movers provides an opportunity to create lasting impressions and build brand loyalty from the ground up.

By offering welcoming gestures such as exclusive discounts, personalized welcome messages, or complimentary services, businesses can leave a positive impact on new residents, setting the stage for long-term customer relationships.

  1. Gaining Competitive Advantage

In today’s competitive marketplace, businesses must constantly seek innovative ways to stand out from the crowd.

New mover marketing offers a unique opportunity to gain a competitive advantage by targeting a niche audience with tailored offers and personalized experiences. By being proactive in welcoming new movers, businesses can differentiate themselves and solidify their positions as top choices in their industry.

  1. Driving Sustainable Growth

Ultimately, investing in new mover marketing isn’t just about short-term gains—it’s about laying the foundation for sustainable growth and success.

By building strong connections with new residents early on, businesses can cultivate loyal customer bases that contribute to steady revenue streams and positive word-of-mouth referrals. Over time, these relationships can evolve into valuable partnerships that drive continued business growth and prosperity.

Tips for Marketing to New Movers

From the moment they set foot in their new home, new movers are seeking solutions to various needs, from finding local services to discovering nearby restaurants and establishments.

Research shows that 85% of new movers use the first business that contacts them. By welcoming to the neighborhood, empathizing with their transition and addressing their pain points, businesses can position themselves as valuable allies in their new community – and gain loyal new customers for life.

Personalize Your Welcome Messages

One of the most effective ways to make a lasting impression on new movers is through personalized welcome messages.

  • Address new movers by their names in your communication. Whether it’s a welcome email, direct mail piece, or social media message, personalizing the content shows that you value them as individuals.
  • Tailor your outreach to their specific situation, mentioning their recent move and offering assistance or solutions relevant to their needs.
  • Put together personalized welcome kits or packages for new movers. Include useful items or information that can help them settle into their new home and community, such as local maps, coupons for nearby businesses, or samples of your products. Personalize the kits based on their interests and preferences to make the gesture even more meaningful.

Learn about Welcome Wagon’s new mover gift book to welcome new movers to the neighborhood!

Exclusive Offers and Discounts

Offering exclusive discounts or special promotions to new movers not only incentivizes them to choose your brand but also fosters a sense of appreciation and loyalty. Did you know that 80% of new movers redeem coupons from merchants before, during, and after the move?

  • Offer a percentage or dollar amount off their first purchase or service as a warm welcome to the neighborhood. This type of coupon can encourage new movers to give your business a try and create a positive first impression.
  • Another great tactic is to offer new movers the opportunity to try your products or services for free or at a significant discount. After all, everyone loves something for free. By providing a free product or sample, you demonstrate confidence in the quality of your offering. This is a great way to build trust with potential customers and get them to try out your business.

Reach Out with Direct Mail

Direct mail offers a personalized and tangible touchpoint that grabs the attention and cuts through the digital clutter.

  • Make sure your direct mail pieces include clear calls to action that prompt recipients to take the next step, whether it’s visiting your website, calling for more information, or redeeming a special offer. Make it easy for them to respond and engage with your business.
  • After sending out your direct mailers, don’t forget to follow up with recipients. This could be through email, phone calls, or a second direct mail piece. Following up shows that you’re interested in building a relationship and can help keep your business top of mind for new movers.

Leverage Digital Channels

In addition to offline strategies, businesses can leverage digital channels to reach new movers and stay top-of-mind throughout their relocation journey.

  • Utilize targeted online advertising campaigns to reach individuals who have recently moved to your area, and create engaging content on social media platforms that highlights your brand’s unique offerings and values.
  • Encourage new movers to follow your social media accounts for updates, tips, and exclusive deals tailored to their needs.

Remember, building brand love doesn’t end once new movers have settled into their new homes. Continue to nurture these relationships over time by providing exceptional customer service, soliciting feedback, and offering ongoing value through loyalty programs or exclusive perks for repeat customers.

By consistently exceeding expectations and demonstrating your commitment to their satisfaction, you can turn new movers into loyal brand advocates who will champion your business within their new community.

For more information and ideas for your new mover marketing campaigns or to get started today, contact Welcome Wagon! Founded in 1928 to welcome new movers to their community, Welcome Wagon is committed to connecting businesses with local residents in the community.

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